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Ombudsman Program

A REALTOR® member, or the public, that wants to resolve an issue by filing an Ethics or Arbitration complaint, is advised to first consider the services of an Ombudsman.

An Ombudsman helps resolve misunderstandings and disagreements through communication and conciliation, not adjudication.

An Ombudsman is familiar with the EABOR Bylaws and Code of Ethics. They can respond to a wide variety of inquiries and complaints, including general questions about real estate, transaction details, ethical practice, and enforcement issues.  An Ombudsman can also respond to questions and complaints about members; contact members to inform them that a client or customer has raised an issue; and contact members for details that will provide an informed response. 

If a party does not wish to attempt resolution with an Ombudsman, or the Ombudsman is unable to facilitate a resolution for the parties, the parties may progress to a formal Ethics or Arbitration Complaint.

If you would like to resolve your issue through the Ombudsman Program, start by submitting the Ombudsman Intake Form by email. 

If you have any questions, please contact Marcia Potts, at 941.474.6664 or via email.

NOTE: An Ombudsman is not an attorney and cannot give legal advice or answer legal questions.